Returns & Exchanges

At Salem Techsperts, we stand behind our hardware and repairs with a 30-day satisfaction guarantee on all electronics. If your device isn't performing as expected, we offer a streamlined return or exchange process to get you back online.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or our online portal with your order number and a brief explanation of the technical issue.

• 2.
  Diagnostic Review

  Our technicians will provide a preliminary remote assessment to determine if the issue can be resolved via software or requires a physical return.

• 3.
  Secure Packaging

  Once approved, pack your device securely in its original packaging if possible, ensuring all included accessories and cables are included.

• 4.
  Inspection and Resolution

  Upon receiving your item, we will perform a final inspection and issue your choice of a full refund, repair, or replacement within 3-5 business days.